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This document constitutes an agreement between Bienetre Albania and the users of the website www.bienetrealbania.com. It defines the terms of use of the website and the terms of purchasing products through this electronic platform.
By using this website or placing an order, you fully and unreservedly accept these General Terms and Conditions.
Bienetre Albania reserves the right to change these terms at any time. Any changes take effect at the moment of publication on our website and are not retroactive.
Bienetre Albania is not responsible for unwanted materials that may be downloaded during internet navigation or for the lack of security programs on the user's device, such as antivirus, firewall, or system updates. The user is responsible for protecting their device from viruses, malware, or other external attacks.
Order Placement Procedure
To make a purchase on bienetrealbania.com, the user must be over 18 years old and have full legal capacity.
The user can create an account by providing the requested information such as:
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first and last name
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email address
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password
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delivery addresses
The password is personal and must be kept secret. Bienetre Albania is not responsible for unauthorized use of the client's account by third parties.
The order is placed by following the procedure on our website and confirming the order summary that includes the product, price, and quantity.
Products and Prices
The products offered on www.bienetrealbania.com are presented with their respective descriptions and photographs.
Photographs may differ slightly from actual products due to lighting, device display, or product packaging.
Published prices include VAT, but do not include shipping costs, which are displayed during the order process.
In the event of a clear pricing error, Bienetre Albania reserves the right to correct the price and inform the client before processing the order.
Payment Methods
The client can make payments through the following methods:
Cash on delivery
Bank transfer
Debit or credit card
Bienetre Albania uses high security standards for processing online payments. Bank data is encrypted and not stored on our servers.
In the event an order cannot be fulfilled, Bienetre Albania will refund the amount paid for undelivered products.
Product Delivery
Product delivery is carried out within the territory of Albania through shipping partners.
The usual delivery time is 1-3 business days after order confirmation.
In case of extraordinary delay, the client will be notified and has the right to cancel the order.
By accepting and signing the delivery without remarks, the client confirms that the products have been received in good condition.
In the event that delivery fails due to incorrect information provided by the client, shipping costs may not be refunded.
Order Cancellation
The client can request the cancellation of an order before it is shipped by contacting:
Product Returns
According to Law No. 9902, dated 17.04.2008 "On Consumer Protection", the client has the right to withdraw from the contract within 14 days from the delivery date.
The product must:
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be unused
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be in its original packaging
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be accompanied by the purchase document
Return costs are covered by the client, except when the product is damaged or incorrect.
Privacy and Data Protection
Bienetre Albania respects and applies Albanian legislation for the protection of personal data.
Clients' personal information is used only for order processing and for improving our services.
The client has the right to request:
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access to their data
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their correction
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their deletion
via email:
Copyright
All elements of the website bienetrealbania.com, including texts, images, logos, and designs, are the property of Bienetre Albania and are protected by copyright law.
Any unauthorized use, copying, or reproduction is prohibited.
Customer Service
For any questions, requests, or complaints, you can contact us at: